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| According to the Attorney General’s
investigation, the defendants advertise online and in the yellow pages using
names, telephone numbers and addresses that make their companies appear to
be local. In many cases, they use names and addresses that belong to
legitimate locksmith businesses. No one who works for the defendants is
actually a licensed locksmith as required by law, but the companies
advertise and perform locksmith services. North Carolina consumers have called these companies looking for a local locksmith who could come let them into their home, business or car. As alleged in complaint filed by Cooper’s office, consumers are routinely quoted one price on the phone and then charged a much higher price by the locksmith who shows up to do the work. Consumers are typically told that their lock must be drilled even when that isn’t necessary, which will cost them $100 more and destroy the lock. People are then charged another $100 or more to replace their destroyed locks. The defendants usually demand payment in cash, refusing to let consumers pay by credit card. As cited in the complaint, one Cary consumers’ experience illustrates the way the defendants operate. After getting locked out of her home, the consumer used a neighbor’s computer to locate a locksmith, Cary Locksmith, which was actually Locksmith Services. She called the phone number listed and an agent from the company showed up an hour later. He told her that it wouldn’t cost much to get back in her home. After he drilled through the lock to open her door, he told her she owed $215 plus another $100 if she wanted the lock replaced. She wanted to pay by credit card but the agent insisted on cash, even offering to drive her to the ATM. She refused and eventually paid by check—which the agent at first wanted her to make out to him rather than to the company |
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